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FREQUENTLY ASKED QUESTIONS

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  • What does your team do?
    Our services include: 1. Writing the Hire Ad 2. Placing the Hire Ad (including the cost of Ads) 3. Sourcing and Headhunting 3. Screening and Zoom Interviewing Candidates 4. Scheduling Interviews 5. Customizing the offer letter and sharing it with the candidate 6. Background and Reference Check (Optional HR Tools Addition) 7. Provide interviewing resources: Interview questions, New Hire Checklist, New Hire Offer Letter (Optional HR Tools Addition)
  • Where are my ads posted?
    It changes per region on what is most successful, but here are our favorites: 1. LinkedIn 2. Indeed 3. ZipRecruiter 4. Glassdoor 5. Behind the Design Job Board Additionally, we source from 30+ different sites to find the perfect unicorn
  • What are the steps of the hiring process?
    1. Onboarding 2. Write and Place Ads 3. Screen and Video Interview Candidates 4. Receive write up on candidates ready to move forward for an in-person interview. 5. Receive weekly progress reports by your assigned Director of Operations 6. Make an offer 7. Background Check and Reference Check Candidates (Optional HR Tool Addition)
  • Can you change the steps of the hiring process?
    Yes, we can change the order of the steps. We decide what the process is going to be during onboarding.
  • Do you do a candidate assessment test like DISC, Predictive Index, or others? "
    Yes, and we have options for you to choose from. If you have already subscribed to an assessment service, we can integrate that as part of the screening process. If you have not yet subscribed to an assessment service, we can provide you with one for an additional fee. Remember that any test we choose must be EEO compliant before utilizing it with the candidates.
  • What does the candidate know about the process?
    Full transparency. These are the things covered in the phone interview: 1. Who we are and what we are looking for 2. Who the Company is 3. What the role entails 4. Candidate Experience 5. Compensation and Benefits 6. Timeframe of Hiring Process 7. Next steps of Hiring Process
  • What does it mean to be EEO compliant?
    Equal employment opportunity (EEO) means freedom from discrimination on the basis of protected classes such as race, color, sex, national origin, religion, age, disability, or genetic information. We are 100% EEOC and will not tolerate discrimination of any kind.
  • Who do the candidates talk to before they talk to our company?
    One of the Behind the Design Director of People Operations who has expertise in the role that we are hiring for.
  • How fast can you find a candidate?
    That question depends on how fast we can get them through the hiring process. Typically our clients hire candidates between weeks 4-8.
  • How many people do you interview?
    Between screening candidate resumes of job ads to sourcing them through our recruiting software, we contact over 250 candidates per 1 hire. At each step of the process, candidates get narrowed down for the best fit qualifications that are determined during Onboarding.
  • Can't I do this on my own? What do you do differently?
    Yes, you can. But the question really is, do you want to when the cost of a mis-hire is, on average, $30k per candidate? Recruiting is a time-taxing activity in your business that is critical to the organization's growth. As a business owner or manager, the conflict is that you must find the time to recruit, train, manage and complete any other projects for the leadership team you are responsible for. We will take the heavy lifting off your shoulders. We will also ensure we are EEO compliant and considerate to the candidates for their time and enthusiasm for interviewing for your company. We care about getting it right first, reducing turnover, and giving every individual the opportunity to tell us why they are the perfect fit for you. Plus, we have over 10 years of experience in recruiting top producers for the window covering and design industry regardless of industry experience.
  • What types of training do you offer?
    Education should not be a one size fits all approach. We have onsite and online course options that are designed to give a personalized experience to you or your team. Whether you are looking for a "do it for you" approach or teach your managers "how to" train the team, we are here to engage, educate, and evolve your organization.
  • What are your most popular courses?
    1. New Hire Training 2. Rockstar Sales System 3. Order to Install Process 4. Window Covering 101 5. DIY Recruiting Process
  • Do you come onsite?
    Yes, and we love to! We offer special quotes for onsite visits of 3, 6, and 10 day training events for as many people in your organization you want to attend. Please contact us for a special quote.
  • Who is my teacher?
    One of Behind the Design's Ringleaders who specialize in the topic selected will be your trainer. Your trainer will be assigned after your schedule has been chosen to be sure you get the personalized attention you deserve.
  • Is there homework?
    Yes! We believe with every course there needs to be an actionable item to implement. This is not a lecture, this is creating rockstar team members to take the company to the next level.
  • Am I graded?
    Yes, there is a weekly report card that goes to management on the following factors: 1. Level of participation throughout session 2. Willingness to implement the training materials 3. Coming prepared with completing homework prior to trainings 4. Adaptability toward learning a new approach 5. Success in implementation There will be actionable feedback for both the candidate and manager transparently.
  • What does a People Operation consultant do?
    A People Operations consultant works with an organization to "fix" or "create" a process that involves procedures, profits, and people management to drive goal results.
  • What can a People Operations consultant help you with?
    1. Defining procedures within departments for repetitive success. 2. Identifying areas where you are losing money and time, to create a process to fill the void. 3. Train your team on how to accomplish this new process 4. Provide resources of technology, financial support, sales support, and marketing. 5. Increase your margins, by definining your collections process and increasing your prices. 6. Get everyone behind a common mission to achieve 12 week project goals.
  • What is the difference between a coach and a consultant?
    Consulting usually involves working with many people in a company to reach a specific company goal or to shed light on the company policies and practices. Coaching is focused on working with an individual's mentality to help them grow forward.
  • How long does a consulting relationship last?
    As with any change, consulting takes time. Change is a process and often not done quickly. Our consulting relationship begins with at least six months of working together and can last as long as eighteen to twenty four months. The length of the consulting experience is determined by the goals that are set and the company's ability to achieve these goals.
  • How often do we meet?
    Consulting meetings are scheduled weekly with one onsite visit every 6 months.
  • Do you come onsite?
    Yes, we come onsite every 6 months for a 2-day intensive team meeting. Travel costs are included in our services.
  • What makes your consulting business different than others?
    Behind the Design was created out of a need in the industry. As a window covering and interior design professional running a multi-million dollar organization, Jessica faced several roadblocks in finding the right resources in recruiting and training to help her company. With no process-oriented consultants available to assist and constant questions from other owners like how do you find the perfect person, how do you train them, how do you retain them, Jessica started to create her answers which led to starting Behind the Design. We answer the questions you've been asking for years and help you accomplish building your dream team.
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